FAQ

WHEN WILL MY ORDER BE PROCESSED?

• ONCE YOU HAVE MADE AN ORDER, YOU WILL BE EMAILED YOUR INVOICE OR RECEIPT. THE TURN AROUND DATE FOR YOUR ITEM IS LISTED IN THE DESCRIPTION. YOU WILL RECEIVE A TRACKING NUMBER BY EMAIL ONCE YOUR ORDER IS READY TO SHIP. PLEASE VISIT THE DESCRIPTION OF THE PRODUCT TO VIEW THE SHIPPING TIME. 

ARE THE TUMBLERS DISHWASHER SAFE?

• PLEASE LIGHT HAND WASH YOUR TUMBLER ONLY. THE TUMBLER CANNOT BE MICROWAVED OR PUT IN THE DISHWASHER. 

DO YOU ACCEPT CUSTOM ORDERS?

• YES, I ABSOLUTELY ACCEPT CUSTOM ORDER. EVERYTHING I MAKE IS BY HAND. YOUR TUMBLER IS MADE WITH LOVE AND CARE. PLEASE EMAIL ME AT COCOXODESIGNS@GMAIL.COM OR MESSAGE ME ON INSTAGRAM (COCOXODESIGNS) TO DISCUSS A CUSTOM TUMBLER DESIGN. 

DO YOU OFFER LOCAL PICK-UPS?

• I SHIP THROUGHOUT THE UNITED STATES AND CANADA. YOU ARE RESPONSIBLE FOR SHIPPING. I PRIMARILY USE USPS AND THE TRACKING NUMBER IS INCLUDED. FOR SAFETY REASONS, I DO NOT OFFER LOCAL PICK-UPS.  

WHY DOES MY TUMBLER TAKE SO LONG TO BE SHIPPED?

• EACH TUMBLER IS CUSTOM MADE BY HAND. I WILL MAKE SURE TO SPECIFY IF THE TUMBLER IS READY TO SHOP. EACH TUMBLER RECEIVES INDIVIDUAL ATTENTION AND CARE SO I CAN ASSURE IT IS MADE WITH ATTENTION TO DETAIL. I ALWAYS APPRECIATE YOUR PATIENCE. BELIEVE ME, IT WILL BE WORTH IT!

WHAT IS YOUR REFUND POLICY? 

• THERE ARE NO REFUNDS ON OUR ITEMS. PLEASE REVIEW THE INVOICE VERY CAREFULLY AS THIS IS YOUR APPROVAL OF THE DESIGN. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT MYSELF IMMEDIATELY AT COCOXODESIGNS@GMAIL.COM